Shopping at A+ should be a quick and easy process, but we understand that some questions may arise during and after a purchase. Here we have gathered all the information you need. If you do not find what you are looking for, please contact customer service.
If you discover something wrong with a product or service you have purchased, you can complain about it. In Sweden, you always have a three-year right to complain. Within the EU, you can advertise a product for two years. It is important that you contact the seller or us and tell them about the error as soon as possible. Complaining within two months from the time you discovered the error is always considered within a reasonable time.
Complaints for private customers
If you have questions about or complaints about a product from A+ (Alpha Plus AB), we ask that you first contact the place of purchase as soon as possible. If you need to return a product, you call, or take the product with you and visit the store, therapist or other retailer where you bought the product and explain the problem, and they will help you.
Complaints for dealers
When questions, complaints and problems arise with a product delivered from us to you, we ask that you contact us as soon as possible and tell us what went wrong. Also keep in mind that it is important that you contact us before sending products back to us, so that we can find the best solution for you.
Contact us either via:
- Phone: 023-79 28 00
- Send e-mail to: email@example.com
- Send letters to us: A+, Roxnäsvägen 6, 791 44 Falun. Mark the envelope with “ Complaint ”
When you contact us to complain about a product, we need:
- Customer number, name, address, phone and email address.
- Invoice number.
- Article number, product name, number of packages, best-before date and batch/product batch number.
- What is perceived to be wrong with the product and what you want us to do about it.
- Date of customer complaint.
Read more about complaints at the Swedish Consumer Agency »