Customer service

Generally

A+, limited company Alpha Plus AB ("A+", "we") applies the current regulations on the processing of personal data at all times and works continuously to best protect your privacy. This "Privacy Policy" helps you understand how we use your personal data that you provide to us when you e.g. creates an account on or buys goods from www.get-aplus.se (the "Website").

Who is responsible for personal data?

Alpha Plus AB, org. 556273-2312, Roxnäsvägen 6, 791 44 Falun, tel: 023-79 28 00 , is the personal data controller for the processing of the personal data that you provide to us.

For questions about A+ processing of your personal data, please contact us at info@get-aplus.se .

For what purposes does A+ process your personal data?

We primarily process your personal data in order to fulfill our obligations towards you, e.g. administer your user account, manage your order for an item and provide service and support. Below you will find more information about each purpose, where the legal basis for our processing is also stated.

For you as a customer

When you order goods from the Website, we ask you to provide relevant personal information and your contact information so that we can process your order.

We need personal data such as contact details and payment information to be able to administer and deliver your order and provide service. The legal basis is that the processing is necessary for A+ to be able to fulfill the agreement with you. If you do not provide the information that we request when ordering, you cannot complete the order.

A+ also saves your order history, i.e. information about which goods you ordered, quantity, date and price. We save such documentation to be able to provide you with qualified service after the order, as well as to handle any complaints, and requirements under current legislation. The legal basis for this processing is our legitimate interest in being able to provide good service and thereby contribute to the safe use of our goods, as well as for us to be able to make the necessary assessments, fulfill our obligations and safeguard our rights in connection with complaints.

A+ also processes your contact details and your order history for the purpose of carrying out market research. The legal basis for this processing is our legitimate interest in conducting such surveys in order to be able to evaluate and improve our products.

Your data may also otherwise be processed so that we can fulfill our legal obligations, e.g. according to the Accounting Act.

Your data is processed as long as it is needed for us to be able to administer the order and provide service to you, as well as to handle any complaints and requirements regarding legislation. We have ongoing procedures that ensure that we do not store unnecessary personal data and we minimize the storage time as much as possible. Normally, we save your customer data for a maximum of three years from your last customer contact, however, we save data that is needed according to the Accounting Act for up to 8 years.

For those who have a user account

When you create a user account on the Website, we ask you to provide certain information about yourself, e.g. your name and email address. We process this information to create and administer your account. The legal basis for this processing is our legitimate interest in providing and administering your user account.

When you place an order logged into the account, the purposes and legal grounds described above under "For you who are a customer" also apply. If you do not provide the information that we request when creating an account, you cannot create the account. However, you are not prevented from ordering products on the Website for this reason.

You can log in to "My pages" at any time and update most of the personal data you have left there.

We will delete your account if you have not logged into the account or placed an order for three years or notified us that you wish to keep the user account.

For those who contact customer service

When you contact customer service, we process the personal data that you provide, where applicable, to administer your customer service matter. The legal basis for this processing is our and your legitimate interest in handling your case. Your data may also otherwise be processed so that we can fulfill our legal obligations according to law, e.g. the Product Safety Act.

The legal basis for this processing is our legitimate interest in providing you with good service.

We save your data as long as the case is ongoing and delete the data as soon as the case is closed.

For you who are visitors to the Website

When you visit the Website, we collect information about your IP address (see also A+ Information about cookies). Note that some companies other than A+ also collect your IP address when visiting the Website in connection with the use of third-party cookies. How this happens and how you can go about limiting or turning off cookies in your browser is described in the A+ Cookie Policy .

We use your IP address so that you end up on the correct country's version of the Website, to prevent intrusions, incidents and other abuse of our services on the Website, to keep statistics on visitors to the Website and to make updates and improvements to the Website. The legal basis for this processing is our legitimate interest in preventing abuse and having a well-functioning Website.

Direct marketing

In order to be able to send you information about our products and services, we use an external CRM system where we store your email address. You can cancel your subscription at any time, either via the link in the newsletter or by contacting our customer service. The legal basis for this processing is customer consent.

Who do we share your personal data with?

A+ may share your personal data with other companies within the A+ group as well as partners at e.g. provision of IT services, transport solutions and payment solutions. These recipients only process your personal data on our behalf and according to our instructions. A+ takes all appropriate legal, technical and organizational measures to ensure that your personal data is handled securely and with an adequate level of protection when transferred to or shared with such selected recipients.

A+ may also share your personal data with other companies that process your personal data independently without us controlling how the personal data is processed, e.g. companies that handle transport of goods and payment solutions. We only disclose your data to such companies in order to fulfill our obligations to you. When your personal data is shared with such companies that are independent personal data controllers, your personal data is handled in accordance with what is stated in that company's information on personal data.

We share analytics data via third-party cookies for marketing and web analytics to improve our services.

A+ may also share your personal data with authorities if we are obliged by law to do so or if a crime is suspected.

Where do we process your personal data?

Your personal data will mainly be processed within the EU/EEA, but may also be transferred to a country outside the EU/EEA.

A+ only discloses your personal data to a country outside the EU/EEA if there is a legal basis and sufficient guarantees that your personal data is processed in a legal manner. In that case, A+ takes all appropriate legal, technical and organizational measures to ensure that your personal data is handled securely and with an adequate level of protection comparable to and at the same level as the protection offered within the EU/EEA.

How long do we store your personal data?

We save your personal data only as long as it is necessary for the purpose for which you provided the data. See more information under each purpose above.

We may also save your personal data for a longer period of time if it is necessary to fulfill a legal obligation that requires processing according to applicable law, or for us to be able to establish, enforce or defend legal claims.

What are your rights?

You have certain specific statutory rights that you can enforce against us. Below is a summary of these rights.

Right to access/register extract. You have the right to know which personal data we process about you. At your request, we provide written information about our processing of your personal data free of charge.

Right to data portability. You have the right to request a copy of the personal data that you have provided to us in a structured, commonly used and machine-readable format. Provided that it is technically possible, which is determined by A+, you also have the right to request that we transfer this personal data to another personal data controller. The right to data portability applies to personal data that is processed in an automated way, and which is based on an agreement with you.

Correction of incorrect information. You have the right to request that we correct incorrect or incomplete information about yourself. You who have a user account can also log into your account and correct some possibly incorrect information.

Deletion of certain data. You have the right to request that we delete your personal data under certain conditions, e.g. if the personal data is no longer necessary for the purpose for which we collected the personal data, if you object to an interest balancing of legitimate interest that we have done and there is no support for our legitimate interest, if the personal data is processed in an illegal way or if the personal data must be deleted to fulfill a legal obligation.

Despite your request for deletion, we still have to save your personal data in some cases because legal requirements such as accounting and tax legislation or e.g. if we need to retain certain information in order to establish, assert or defend legal claims.

Right to restriction of processing your personal data. You have the right to request a restriction of our processing of your personal data in certain cases. For example, if you have contested that your personal data is correct, you can request restriction of processing for a period of time that gives us the opportunity to check whether the personal data is correct.

Right to object to our processing of personal data. You have the right, under certain conditions, to object to our processing of your personal data. You have the right to object to processing based on the legal basis of our legitimate interest. However, we may continue to process your data, even though you have objected to the processing, if we have compelling legitimate reasons for the processing that outweigh your privacy interest.

How do we protect your personal data?

A+ takes the necessary security measures to protect your personal data, e.g. SSL (Secure Socket Layer) is used, which is a protocol for the secure transmission of data.

Links to other websites

The website may contain links to other websites. This Information on Personal Data applies only to the Website. A+ is not responsible for the personal data handling of other websites and you are therefore encouraged to check the information about personal data that applies to the website in question.

Cookies

When you visit the Website, we use cookies. Read more about how we use cookies in our Cookie Policy .

Questions and complaints

If you have any questions about our processing of your personal data or if you want to make a request for register extracts, data portability, correction, deletion, objection or restriction, please contact us at info@get-aplus.se.

If you have a complaint regarding A+'s processing of your personal data, you have the right to submit such a complaint to the Swedish Data Protection Authority.

Changes to this Information

A+ reserves the right to make changes to this Information on Personal Data. Any such change is also always published on the Website.

Last update of this information: 2023-02-01